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Business process review focuses on the determination of the efficiency level of clients’ business processes (core
and support processes). The evaluation frameworks are based on criteria such as: customer (internal/external)
satisfaction or expectations, statutory and other regulatory requirements and the business internal control systems.
The usual steps involve: - Process evaluation
- Process flowcharting
- Compliance checks
- Documentation of process activities
The relevant tools include questionnaires, interviews, flow charts, and transaction review. Benefits- Identification of process gaps
- Reduction in process risks
- Reduction in process cost (efficiency)
- Production of business process manuals
Key Deliverables- Flowcharts
- Procedure manuals
- Process risk assessment report (strengths and weaknesses)
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