| QUALITY CUSTOMER SERVICE |
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From Monday, 15 March 2010
To Tuesday, 16 March 2010
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Quality Customer Service This course is designed to equip employees with relevant skills in managing and measuring Quality Service in order to improve the business performance of the organizations, understand the needs of their internal and external customers What you will cover - Strategies to implementing Customer Service
- Critical drivers of Customer Service Culture
- Pyramid Ideals of Customer Service
- Total Quality Management (TQM)
- Develop Service Excellence Competencies
- Internal Customer Services
- Customer Supplier Alignment
- Understanding Human Behaviour
- Business & Telephone Etiquette
Each Participant receives a Personal Profile Analysis Report using the DISC Behavioural Framework Who Should Attend Customer service executives and those who manage customer relationships Duration: 2 days Dates: Lagos : Mar 15-16, May 27-28, Sept 8-9 ; Abuja : Apr 8-9, Jul 27-28 Cost: N85,000 |
Location : Lagos Learning Centre - 4th Floor, UBA House , Marina Lagos
Contact : Nwaji - +234 803 402 0517 | Bukola - +234 402 0520 or +234 1 270 3667 |
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