Communication Finesse (Relating to Others)
Register for this training course


This course is designed to equip existing and upcoming managers and supervisors with the competencies to get desired results from colleagues and subordinates.

Learn To:

• Create a mental outline of key points as you listen
• Use a tool for planning to get information that is accurate and complete
• Distinguish Fact from Opinion.
• Probe to get complete and accurate information from others.
• Follow a 5-step model to plan for and conduct effective interactions.

What you will cover
Listening & Organising
Understand, organize and analyse what you are hearing so as to decide what to think and do in response to a message. Includes such skills as:

• Identifying and testing inferences and assumptions
• Overcoming barriers to effective listening
• Summarizing and reorganizing a message for recall
• Withholding judgment that can bias your response to the message.

Giving Clear Information
Ability to assess a situation, determine the objectives and give clear, concise, well-organised, convincing messages that will meet the objective. Includes the following skills:

• Overcoming physical, psychological and semantic barriers in our interactions with others
• Keeping on target and avoiding digressions
• Using persuasion effectively
• Maintaining a climate of mutual benefit and trust.

Getting Unbiased Information
Ability to use questions, probes and interviewing techniques to obtain unbiased information and to interpret it appropriately. Includes such skills as:

• Using directive, non-directive and reflecting questions effectively
• Employing the funnel technique of questioning
• Using probes to elicit additional information
• Recognizing latent and manifest meanings
• Confirming understanding and obtaining agreement.

Who Should Attend
Managers and Supervisors desiring to improve their communication skills

Duration – 3days
Dates: Apr 28-30, Aug 4-6, Dec 1-3
Cost – N105,000. 00 (exclusive of VAT)

For enquiries:
1. Call Anne 0803 402 0520
2. E-mail us for a nomination form at lod@phillipsconsulting.net