Fundamental Banking Operations
Register for this training course

Superior operational capacity holds the key to the delivery of excellent customer services. When those in the operations division in a bank understand this, they are likely to want to take proactive measures geared towards supporting the business units in their effort to meet revenue and other targets.
This programme is aimed at providing new entrants with a solid foundation for mastering the central role of the operations group in the overall scheme of things in a bank. It will demonstrate how consistent and painstaking attention to minor operational details can create competitive advantage in customer service delivery.

What you will cover

• Operations as the nerve center of a bank
• Operations unit as service unit to other SBU’s
• Documentary credits including confirmed and unconfirmed L/C’s, bills for collection, etc
• Support documentation for international trade (Forms M, Bills of Lading etc)
• Negotiable instruments, the clearing system and risk exposures in respect thereof
• Performance tracking

Who Should Attend
New hires in a bank; employees who, although in the business units of the bank need to understand operational issues; those in functions that impact on customer delivery; staff in the customer support services units.

Duration – 2days
Dates: Mar 13-14
Cost – N80,000. 00 (exclusive of VAT)


For enquiries:
1. Call Anne 0803 402 0520
2. E-mail us for a nomination form at lod@phillipsconsulting.net