High Impact Relationship Management
Register for this training course

This programme will assist participants in creating, winning, and managing effective relationships with their customers. The programme focuses on equipping participants with skills that will enable them develop marketing and sales strategies, quality service delivery capabilities, customer retention deliverables, and relationship management strategies that are often required to function in today’s competitive market. The programme will also give the Company a competitive advantage by enhancing its employees’ capabilities to develop, deliver and manage quality service to the customer.
With increasing and intensive competition in almost all sectors in the economy, customers are exposed daily to varying choices and indeed challenges, which makes it imperative for organisations to devise strategies that can proactively and effectively increase their market presence and retain their hard earned customers

What You Will Cover

• Effective Marketing
• Creating the Business
• Quality Customer Service
• Exceeding Customer Expectations
• Relationship Management
• Getting the Business
• Retaining the Customer
• Personal Profile Analysis Debrief

Each Participant receives a Personal Profile Analysis Report using the DISC Behavioural Framework

Who Should Attend
Marketing & Sales Representatives, Customer Relationship Managers and Professionals at all levels in the organisation

Duration – 3days
Dates: Mar 19-21, July 23-25, Nov 19-21
Cost – N90,000. 00 (exclusive of VAT)


For enquiries:
1. Call Anne 0803 402 0520
2. E-mail us for a nomination form at lod@phillipsconsulting.net