ITIL IT Service Management (Foundation)
Register for this training course

Course Objectives
This course aims to show participants how the implementation of best practice ITIL IT service management processes can lead to the provision of cost effective high quality IT services that are aligned to the needs and priorities of the business.

Case studies, lectures and workshop exercises are used to demonstrate how processes and procedures are required to effectively deliver qualitative IT service to users.

Course Content
The programme provides a coherent framework that the management of IT services may wish to adopt to provide consistent qualitative IT services. The topics covered include:

• Introduction to ITIL and IT service management
• Implementation service management
• Service level management
• Service desk and incident management
• Problem management
• Configuration management
• Change management
• Release management
• Financial management of IT services
• Capacity management
• IT service continuity management
• Availability management
• ISEB Exam

Participants will also take an introductory test and a mock exam that would prepare them for the foundation examination in IT service management


Target Audience

• Individuals entering an IT environment who might have day- to- day responsibilities within one or more of the service management disciplines.
• Individuals working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework.
• Individuals whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management

Duration: 3 Days
Dates: Apr 23-25, Aug 27 – 29, Nov 5 – 7
Fees: N145,000


For enquiries:
1. Call Jason 0803 5861053
2. E-mail us for a nomination form at ise@phillipsconsulting.net