ITIL Manager Course in IT Service Management (Service Delivery and Support)
Register
for this training course
Course Overview
Organizations make substantial investments in their IT infrastructure. These investments must be effectively leveraged to provide the business with consistent, reliable and measurable services that meets business requirements and are aligned to business objectives. The IT Infrastructure Library®’s Best Practice approach to IT Service Management enables organizations to achieve this.
The course is structured to provide learners with the theory of IT Service Management, and how to implement this Best Practice utilizing their management skills in the following disciplines: -
Service Support
- Service Desk
- Problem Management
- Change Management
- Incident Management
- Release Management
- Configuration Management
Service Delivery
- Service Level Management
- IT Financial Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
Course Objectives
Upon completion of the course the successful delegate will :
- Understand how IT Service Management facilitates the aligning of IT to the business
- Understand ITIL® IT Service Management sufficiently to be able to develop, implement and manage IT services in an organisation
- Understand the Service Support and Service Delivery processes, their inter-relationships and the added value this provides to an organisation
- Understand the relationship between the service suppliers and their customers
- Understand and be able to define the key processes, procedures, roles and responsibilities in each of the processes
- Be able to draft a business justification for each discipline using relevant cost versus benefit elements.
Duration & Certification
Service Delivery and Service Support are each five days in length. The completion of these two courses and passing the Foundation Certificate in IT Service Management enables learners to sit the examinations for the Managers Certificate in IT Service Management. This examination is case study based and consists of two 3-hour papers.
Duration: 10 Days
Dates: Apr 28-May 9, Sep 1 - 12
Fees: N540,000
For
enquiries:
1. Call Jason 0803 5861053
2. E-mail us for a nomination form at ise@phillipsconsulting.net
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