Quality Customer Service
Register for this training course

To equip employees with relevant skills in managing and measuring Quality Service in order to improve the business performance of the organizations, know the Customer Supplier Alignment and Service Quality Indicators (SQI).

What you will cover

• Strategies to implementing Customer Service
• Critical drivers of Customer Service Culture
• Pyramid Ideals of Customer Service
• Total Quality Management (TQM)
• Develop Service Excellence Competencies
• Internal Customer Services
• Customer Supplier Alignment
• Understanding Human Behaviour
• Business & Telephone Etiquette

Each Participant receives a Personal Profile Analysis Report using the DISC Behavioural Framework

Who Should Attend
Customer Service Executives and those who manage customer relationships

Duration – 2days
Dates: Mar 20-21, June 24-25, Nov 3-4
Cost – N70,000. 00 (exclusive of VAT)


For enquiries:
1. Call Anne 0803 402 0520
2. E-mail us for a nomination form at lod@phillipsconsulting.net