Best Practices in Revenue Assurance (Global Revenue Assurance Professional Association) GRAPA
Register for this training course

Course Overview
This course introduces participants to the basics of revenue assurance. Participants learn about the scope and depth of revenue assurance practices (best, worst, and most common practices), based upon years of experience setting up and improving RA practices. The course provides a comprehensive overview of all areas of revenue assurance.

This class has been taught to hundreds of students around the world and includes recent updates and changes to keep it current including RA for 3G, NGN, and the latest approaches.

Topics for this class include:

• Principles and guidelines of revenue assurance activity
• Key concepts including:
• Revenue Management Chain
• Leakage
• Noise analysis approach
• Revenue and risk mapping
• Comprehensive review of all of the different operational areas of RA including:
• Network Assurance
• Mediation Assurance
• Prepaid Assurance
• Risk Based Assurance
• SMS/MMS/WAP/Streaming
• CAMEL
• Roaming
• Interconnect
• Command & Control Languages (SS7, DTMF, MMS, and others)

Course material includes discussion, problem solving, and case studies in key performance, audit, KPI development, assurance, and mapping areas.

Upon course completion students will have a comprehensive understanding of the full depth, breadth and scope of revenue assurance. They will be armed with industry best practices-based methods in the areas of KPI setting, assurance discipline, coverage models, co-op models, and leakage, revenue, and risk management.


Target Audience: Revenue Assurance Managers and Officers, Chief Billing Officers, Reconciliation Managers and Officers, Fraud Managers and Staff, Forensic and process Auditors.
Duration: 3 days
Date: May 19 - 21
Fees: US$ 1,650

For enquiries:
1. Call Jason 0803 5861053
2. E-mail us for a nomination form at ise@phillipsconsulting.net