Revenue Assurance for Telecoms
Register for this training course

This course introduces participants to the intricacies of Billing, Customer Care and Revenue Assurance in the telecom market. Additionally, the course introduces the processes and functions surrounding the relationship between the Billing platform and four major business processes in the enterprise: Marketing, Network, Customer Care, and Finance.

As the course investigates the interactions between each, we will identify and discuss the potential for significant revenue leakage and how to address the problems.

Course Outline

• Mobile Telecom Overview
• Revenue Assurance Controls
• Marketing Interface
• 3G, Data Services and pre-paid services
• Network Interface and Roaming
• Customer Care; The Rating Engine
• Cycle Billing; Finance interface
• Revenue Loss through Fraud
• Revenue Assurance Measurements
• The revenue Assurance Team
• Open Discussion
• Workshops

Target Audience
Revenue Assurance Managers and Officers, Chief Billing Officer, Heads of Departments, Reconciliation Managers and officers, Customer Care officers, Fraud managers and staff, Forensic and Process Auditors, All employees in revenue generation chain.

Duration: 5 days
Fees: $3,500
Date: Feb 6-10; Oct 9-13


For enquiries:
1. Call Opeyemi +234 803 402 0516