Total Quality Management
Register for this training course

The essence of the Total Quality Management (TQM) program is to provide a learning intervention to participants, through management training lectures. The programme is designed to explore the principles and methods for implementing TQM systems in all levels of an organisation. Topics covered range from complete overviews of TQM, Quality Awards, and Award Criteria to Quality Leadership, implementation and tool techniques.

What you will cover

• The Quality Gurus
• Quality Management Self-Assessment Techniques and Management Planning
• Strategies for significantly improving quality
• TQM & Performance Management
• The 7 MP (Management & Planning)
• 7 QC (Quality Control) tools
• Leadership
• Change Management
• ISO 9000-2000

Who Should Attend
Individuals and organisations seeking to transform for greater effectiveness and efficiency, Administrators and Heads of Department, Human Resources and Training Managers

Duration – 3days
Dates: Apr 21-23, Aug 20-22, Nov 17-19
Cost – N120,000. 00 (exclusive of VAT)


For enquiries:
1. Call Anne 0803 402 0520
2. E-mail us for a nomination form at lod@phillipsconsulting.net