Total Quality Management

The programme is designed to explore the principles and methods for implementing TQM systems in all levels of an organisation. Topics covered range from complete overviews of TQM, Quality Awards, and Award Criteria to Quality Leadership, implementation and tool techniques.

What will be covered?

•    The Quality Gurus
•    Quality Management Self-Assessment Techniques and Management Planning
•    Strategies for significantly improving quality
•    TQM & Performance Management
•    The 7 MP (Management & Planning)
•    7 QC (Quality Control) tools
•    Leadership
•    Change Management
•    ISO 9000-2000

Target Audience

Individuals and organisations seeking to transform for greater effectiveness and efficiency, Administrators and Heads of Department, Human Resources and Training Managers

Duration: 3 days
Lagos: April 25-27, August 8-10,
Abuja: June. 1-3, Nov 22-24
Fee: N 120,000