Business Process Mapping

This course is designed to enable you document, understand and improve your organisation’s business processes. It will help you to gain a better understanding of what process mapping entails and also to appreciate its importance. You will leave the course with the knowledge and tolls to document and improve business processes in order to improve overall efficiency within your organisation.

What will be covered?

•    Understand how your processes interact in a system
•    How to use a Toolkit of tools for each process situation
•    Techniques for data collection, analysis, and reporting
•    Locate process flaws that are creating systemic problems
•    Evaluate which activities add value for your customer
•    Identify the processes that need to be redesigned

Target Audience

Business and operational managers, supervisors, project leaders and process owners

Duration: 3 days
Lagos: May 31- June 2, Aug 3-5, Oct 11 - 13
Fee: N 150,000